Privacy Policy – Personal Information, Cookies & Tracking

1. Introduction

This Privacy Policy describes how Coffee Tales (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website www.coffeetales.nl (the “Site”).

2. Collecting Personal Information

When you visit our Site, we collect certain information about your device, interactions with the Site, and details necessary to process purchases. If you contact us for support, we may collect additional information. We define “Personal Information” as any data that can identify an individual.

Device Information

- Examples collected: Browser version, IP address, time zone, cookies, site activity, search terms, and interactions with the Site.
- Purpose of collection: To display the Site properly for you and analyze site usage to improve performance.
- Source of collection: Collected automatically via cookies, log files, web beacons, tags, and pixels.
- Disclosure for business purposes: Shared with analytics providers (e.g., Google Analytics).

Order Information

- Examples collected: Name, billing/shipping address, payment information (credit card details), email, and phone number.
- Purpose of collection: To process and fulfill your orders, facilitate payment, manage shipping, provide invoices and confirmations, and detect fraud.
- Source of collection: Collected directly from you when making a purchase.
- Disclosure for business purposes: Shared with payment processors and logistics partners.

Minors

Our Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. If a parent or guardian believes their child has provided us with information, they may contact us to request deletion.

3. Sharing Personal Information

We may share your Personal Information with third-party service providers to fulfill our business obligations, including:
- Payment Processors & E-commerce Platforms (e.g., GoDaddy Payments, PayPal, Stripe).
- Shipping & Delivery Services (e.g., courier services for order fulfillment).
- Legal Authorities when required to comply with legal requests (e.g., subpoenas, investigations).

4. Behavioural Advertising

We use your Personal Information to provide targeted marketing and advertisements. This may include:
- Google Analytics: Helps us understand how visitors interact with our Site.
- Facebook & Google Ads: We use data to show relevant ads.
For more information on online advertising, visit the Network Advertising Initiative: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

5. Using Personal Information

We use your Personal Information to:
- Offer products and services.
- Process orders, payments, and deliveries.
- Communicate promotions and updates.

6. Legal Basis for Processing

We collect and process Personal Information based on the following legal grounds:
- Your Consent (when opting into marketing).
- Contractual Obligation (to process transactions).
- Legal Compliance (where required by law).
- Legitimate Interests (e.g., improving our Site and marketing efforts).

7. Retention of Personal Information

We retain Personal Information for as long as necessary to fulfill business purposes, legal requirements, and financial record-keeping. If you request data deletion, we will comply unless we have a legal reason to retain it.

8. Automated Decision-Making

We do not engage in fully automated decision-making that significantly impacts users. However, our payment processor may use limited automated decision-making for fraud prevention, including:
- IP address denylist (temporary blocks for failed transactions).
- Credit card denylist (temporary blocks for flagged transactions).

9. Your Rights (GDPR & EEA Residents)

If you reside in the European Economic Area (EEA), you have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate information.
- Request data deletion (“right to be forgotten”).
- Object to automated decision-making.
For more details on GoDaddy’s GDPR compliance, visit: https://www.godaddy.com/legal/agreements/privacy-policy

10. Cookies & Tracking Technologies

Cookies help us improve your browsing experience by storing session preferences and tracking user behavior. You can manage cookie settings in your browser or visit www.allaboutcookies.org for guidance.

11. “Do Not Track” Signals

We currently do not respond to “Do Not Track” signals, as there is no standardized industry response.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

13. Contact Information

If you have questions or would like to exercise your rights, please contact us at:
- Email: info@coffeetales.nl

- Address: Reguliersdwarsstraat 121, 1017BL Amsterdam

If you are unsatisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl